Company Details
  • Yongkang Dancy Machine Co., LIMITED

  •  [Zhejiang,China]
  • Business Type:Manufacturer , Trade Company
  • Main Mark: Africa , Americas , Asia , Caribbean , East Europe , Europe , Middle East , North Europe , Oceania , Other Markets , West Europe , Worldwide
  • Exporter:41% - 50%
  • Certs:GS, CE
Yongkang Dancy Machine Co., LIMITED
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About Us

FAQ

faq-frequently-asked-questions


A collection of frequently asked questions.

Here a collection of questions from our customers and friends which frequently be asked.
Questions are related to our products,company basis,service,delivery,warranty,etc.All the questions and answers are specified one by one,it is convenience for you to find what you cared.



1.Are you a trader or manufacturer?

  • We are professional manufacturer and trading office together.We are professional factory to produce inverter welding machines and gasoline outdoor power machines ,carrymasters.
  • Meanwhile,we source welding consumables ,welding machine maintenance electricity components, odd outdoor power machines replacement parts and special high capacitor loading castors for customers upon required. Our management stands on "Devotion and practice makes perfection".We focus on R&D search,Staff training,Customized design and product quality fully control.In last 5 years,we have been closely to cooperate with customers among more than 15 countries,like Russia,Poland,Mexico,UK,IRAQ,Thailand.

2.Are you happy to work with small size customers?

  • Whenever you run a big business or own a small shop,you are welcome to contact us.Nearly 40% of our customers are new or run a small size business while first contacts,they become better and better year by year.Now,we cooperate with together smoothly,our sellers treat every clients as friends, we think everything for them,try to find the best solution for help.Now ,we win-win together! Everything is always get better and better after we do our best.Any effort has its reward.


3.Why choose DANCY as our partner ?


  • Dictionary say,PARTNER means a person or organization you are closely involved with in some way.There was a story about "partner".It happend on us.In 2012,One of our India customer,he imported inverter MMA IGBT welding machines from us.IGBT welders were new to India in 2012,MOSFET technology machine got more popular but it had expensive cost during 2012.The machines were stocked in customer's warehouse nearly 5 months without sale.Customers were anxious.Our marketing department did great effort ,we offered a solution for him to pass it.The heart got more closely between us.
  • Our target is not only to provide the product itself but a complete solution with customized services. It is believed by us that that expertise and experience are point for success.
  • Secondly,Dancy dedicates ourselves to develop and manufacturer high quality welding machines and outdoor power equipment with the most perfect price.We own our factory and warehouse,technology support team and cooperate with some alliance factory. Our management system include of manufacturer,R&D,online production,testing,inspect,quality assurance.

High quality products
  • DANCY supply integrative solution for worldwide customers in welding and power outdoor area.
  • All products are produced under strict and comprehensive quality control system.A series inspection is taken before,during and after production to make sure customers receive qualified products.Usually,6 process inspecting should be past before products are packed.Additionally,sales representative will do last inspection instead of his customer, before the goods make shipment.
  • Most of products are qualified with relevant certificate.Please contact us if you need information on it.

R&D
  • DANCY are proud of our group experienced engineers and technicians,Fast response market research.Market sectors collect and sort information,R&D carry it out to new products.Marketing always need new flash.One of my customer said " I hope you can send us new model every year,there is always new items I can promote,that help business ". Qualified and improved products help customers take extras profit.

Quality control
  • Quality control is key for a qualified product.In our company,a sample evaluation and destructive testing before production is a necessary process for each order before production.Meanwhile,component inspection and print artwork confirmation,machine's specification test will be taken before production.
  • During production,our on site inspector will test and inspect each of machines ,all the products are 100% inspected.Then routing inspector will go around to inspect on site,and do casual inspection 20%.After production finished,20 % casual inspection will be taken one more time before packing.
  • A final report about goods will be made out.It could be supplied in Chinese or English while customers inquired.
  • There are a series of inspection device and testing equipment in our company.They are available at section of "FACTORY" on our web.

4.Are you competitive suppliers? How to distinguish supplier competitive or not?

  • We are your trusted competitive supplier,offer excellent products with perfect service.
  • Usually competitive suppliers own its excellent sales staff offer smooth communication,Senior engineers and fast response marketing sector,skilled worker and advanced equipment,big warehouse and clean building.
  • The labor and building maintenance cost are increased these years.In big company,labor and administration cost proportion get higher.In small factory, administration cost is lower than big company,that resulting in a low price.But there maybe no reliable engineers in the factory,no capability of R&D,NOT so professional inspectors,not professional trade staff.


5. How to get qualified products on affordable price (a small factory price)?

  • Take DANCY as your business partner.Big sales quantity and technical improved spread our administration cost,that help to reduce cost.Small factory are not capable of technical improved.And we work with our alliance closely,we send our senior engineer,QC,professional inspectors to them for control of each production step.There are a lot of job have been done by us to ensure our customers receive qualified products on affordable price.


6.Can you help to source products for me from other suppliers? Do you offer inspect service?

  • Yes,of course.We can.
  • We own a trading office who are capable of source welding supplies and outdoor power tools upon our customers required.We have experienced purchasing staff and senior engineer offer a completed and professional source service,inspect service.There are a professional QC and inspector in our company, guarantee a better source job.
  • Many factories are small or medium size in China,they have production capacity but not professional management,without reliable and professional trade staff,we have many years experience to help them.They repay us a most favorable price with thanks. That is WIN-WIN again!

7. We are satisfied with the price of existing supplier,but have problem in quality,how to do ?

  • It is easy,please contact us.Feel free to send your requirement,we are in position to help you get qualified products with better price.

8. What is Warranty?

  • Usually,we offer24 months warranty for each shipment since the shipping date.
  • 36 months warranty are offered for special order,it is negotiable.

9.What is delivery time?

  • For first order of new customer, it is 25 workdays.
  • For repeated order,it is 20 workdays.


10. How to contact you?


  • Please contact us by email sales@weldertool.com,our professional staff will contact you as soon as possible.
11.I can see you have many models with different range,how to choose products?

  • We have 2 ranges for customers to fit different marketing needs,one is for DIY household use,another is for professional marketing.
  • Please send us more details about your demands,such your customer service level,your customer needs,your budget...Our people are happy to share our proposal and price suggestion to fit your needs.


12. How long to have a sample since I confirm the order with you?

  • Usually,sample be delivered within 7-10 days since you place sample order to us.
  • Delivery time is a little different due to different country and district.

13. How to place a mass order with your company

  • The process is convenient and smooth.
  • Please send us -model number,-machine color,-OEM logo or else,-machine specification,-shipping and other customized information.
  • Our sales people will collect your demands to a proforma invoice for your confirmation.We will start to produce goods after receive your deposit.

14.What is delivery time for big order?

  • Usually,first order takes 25-35 workdays,repeated order take 20 workdays.

15.How to solve it if product occur problem

  • We are proud that our goods are very reliable,only less than 0.25% returned for each shipment according to our sales experience with regular customers.
  • If products takes problem because our factory problem,we are responsible to send free completed circuit board for change at our air cost.And our engineers are always available for technical solution.We will send video or pictures and others to explain all.

16. How to contact you?

  • Please contact us by email sales@weldertool.com, or whats app +0086 18258995516

17.Do you have customer experience in Russia,Ukraine,France,Hungary,Chile,Iran,Iraq,Vietnam....?

  • Yes,we have customers there.And we understand marketing there...we are glad to communicate with you about business idea...

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